How Web Hosting Tech Support Works

Last night this site was offline sporadically for an hour. I submitted a Support Ticket to my web host and waited. I don’t know why I even bother with the tickets, because I know how it is going to end before I even start typing. My ticket goes into a queue. By the time support gets around to my request, every thing is running fine. A number of things could have caused the problem, but they can never replicate the problem, because it is gone by the time they go to investigate.

Photo by tyle_r

Then I’ll get the email saying how there is no problem. A few days or weeks will go by and the same problem will play out all over again. Never once does any tech support member run some analysis on what was happening on their server during the period I reported the problem. Maybe we can learn something to prevent the next problem? That is a radical idea. It is 2012, they should have much better monitoring and forensics by now. But they don’t, so the customers keep sending in ghost stories of phantom problems that only they can see.

My other web host goes a step further. They tell me to go parsing through log files to determine how I screwed things up. Never mind the fact that my site ran perfectly fine on other hosts. It must be my problem. Always omitted from the discussion is the fact I’m paying for shared hosting, which means my site is just one of many on that server. Looking at just my log files, assuming I could even understand them, only provides a partial view of that server.

Airplanes have “black box” recorders that they use to figure out what caused a crash and how to prevent the next one. Web hosts need something similar. Maybe it already exists. If it does, the support representatives I get aren’t using them.

Spacing Out on Extra Spaces

One year ago an article I read convinced me that one of my deepest beliefs was wrong. The article was Space Invaders: Why you should never, ever use two spaces after a period by Farhad Manjoo.

Can I let you in on a secret? Typing two spaces after a period is totally, completely, utterly, and inarguably wrong.

When I was in school, I had been taught to drop 2 spaces after every period, question mark and exclamation mark. In a world of monospace fonts, that might make readability better, but not for the vast majority of fonts, which aren’t monospaced. The Slate article really impacted me. I was convinced, so around June of last year I broke a lifetime habit of double tapping the space bar.

I Love Typography

Photo by kitsimons

Within a week of doing the single space, I could see how much nicer the fonts were lining up. Whenever I went back into the blog archives to collect a link, I’d cringe a little seeing all those extra spaces. Every now and then I’d hand edit the post and remove those extra spaces. The problem is this site has over 1700 posts. That could take forever.

A few weeks ago I was doing some housekeeping on this site and decided to do something programmatically about it. I wrote some queries to remove extra spaces out, but they didn’t work. After a lot of work, I determined that the ASCII codes for the first and second space after a sentence were different. Then I modified a stored procedure to clean the posts of these evil hidden spaces. Before running the query, I did several tests and it appeared to be solid code. So I ran it and it appeared to work. All those extra spaces from the December 2005 to June 2011 were gone.

All was not well though. I started seeing cases where words that should have been separated by spaces were now collapsed. And there was no rhyme or reason on where it happened. Last night I wrote I stored procedure to locate long words, with the thought that some of these long words were really pairs of words packed together. I found a bunch and I’m still finding more. I went from having yucky typography to having a number of spelling errors. I do have a backup, but I’m hesitant to roll back because far more posts were positively impacted than negatively.

This might take a while.

Loosening the Paleo Collar

I slowly started the Paleo diet back in 2008 and was fully on board by the end of that year. Long story short is that I leaned out and cured my rosacea. The strategies I aggresively followed in the first few years included:

  1. Low Carb
  2. Cold Temperature Exposure
  3. Intermittent Fasting

During this period I never went dairy free and I didn’t increase my exercise. Unlike other diets, the health benefits were not short term. By 2010 it was clear that my health was better and that it required no extra effort to maintain the gains. By following the 3 strategies above, I was in the best shape of my life.

Was it Carbohydrate Restriction?

My early interpretation of the Paleo diet was low carb. I consumed no grains, no rice and minimal amounts of starchy vegetables. I would have an occasional sugar treat such as dark chocolate or ice cream. Since I exercise minimally, I never experienced any problems that seem to be more common with many in the Paleo community that exercise, in my opinion, excessively.

Then in 2010, I started a year of eating seasonally. I wanted to see the effects of eating more carbohydrates in the summer and less in the winter. Since I had already leaned out, I was also interested to see how my body would respond to the reintroduction of higher carbohydrate levels. This is when I added back rice and more starchy vegetables. Unlike my fellow CrossFitting MMA Parkour P90X Extreme More-Is-Better Paleo comrades, outside of walking I exercise typically less than 30 minutes a week. Would the bringing back the safe starches (sweet potatoes, yams, white rice) I removed cause a change in my health or body composition?

I ended the year of eating seasonally in the summer of 2011 and my health didn’t change. My skin, digestion, sleep and body composition were the same as when I followed a more strict low carb approach to Paleo. So I continued eating the safe starches and have now on a regular basis throughout the past year.

Photo by Alan Levine

Was it the Cold Temperature Exposure?

The topic of cold temperature exposure is getting popular again. It is now being called CT or Cold Thermogenesis. Jack Kruse and Richard Nikoley (FreeTheAnimal) are all over this topic. From 2008 until the start of this year, I engaged in some form of cold temperature exposure near daily. My exposure was tame compared to what Dr. Kruse and Richard are doing.

Even though I can’t prove it, I feel that cold temperature exposure helped me lose fat up to a point. Once I dropped 3 inches off my waist and had leaned out, it didn’t help me get Level 3 Lean. From January 2012 until April 2012, I stopped all cold weather exposure to see what would happen. Stopping the cold exposure did not change body composition.

Was it Intermittent Fasting?

I’ve written extensively on my experiences with Intermittent Fasting. I am a huge fan. I’m no longer a slave to hunger. I’m never in a position where I need to eat unhealthy food, because I can always delay eating until a healthy option is available. That might be 2 hours or 20 hours. Intermittent Fasting builds resilience.

One thing I’ve learned from my IF experiments is that when the body starts to feel cold, you are either fasting too much or not eating enough when you break the fast. For the past year, I’ve been listening to my body and dialing back the amount of fasting I’m doing. My typical fast is closer to 14 hours than the longer 16 to 22 hour ones I did in the early years. Reducing my fasting has not changed body composition.

Loosening the Paleo Collar

The steps I took with the Paleo diet are not the ones I am using to maintain my gains. I’m no longer low carb. I’m lower than most Americans though. I still avoid gluten, most soy (fermented is OK), most legumes (sprouted is OK) and seed oils. I’ve added back some cold showers for post workout recovery. I still fast, but the fasts are shorter.

I believe the benefits I got from Paleo mostly occurred in the first two years. I don’t believe following a stricter interpretation of Paleo would yield greater results. Now I am more interested in pushing the boundaries back in a controlled manner. That will be the topic of my next post.

Seattle Photos Mashed With a Thomas Kinkade Painting

Five years ago I was playing with mashing up photos and classic art using Photoshop. These days I use the free Paint.NET for my image work. Well, it turns out with a third party plugin you can do the same mash up in Paint.NET. I posted a quick tutorial on Digital Colony called Using Paint.NET to Create Art Inspired Photographs to show you how it is done.

For this post I used four photos I took in Seattle and mashed them with the colors from a Kinkade painting.

Seattle Sculpture Park

Seattle Sculpture Park Kinkade

Seattle Pier

Seattle Pier Kinkade

Seattle Space Needle

Seattle Space Needle Kinkade

Betty Bowen Viewpoint

Betty Bowen Viewpoint Kinkade

5 Spices, 50 Dishes

Now that I’ve conquered the Gyro Meatloaf, my number cooking priority is getting much better with Indian cooking. To date it has been the most challenging cuisine to cook. I love the Indian food that I get in restaurants. Not certain dishes, but every dish. After a visit to an Indian restaurant, I usually come home fired up and motivated to replicate what I just ate. I find what I think are equivalent recipes and do my best. However, although the end product tastes good enough to eat, it never wows me and often tastes nothing like what I had at the restaurant.

Then I stumbled on the book 5 Spices, 50 Dishes: Simple Indian Recipes Using Five Common Spices. Instead of hitting you over the head with countless ingredients and steps, it goes straight to the basics. Before posting this review, I made two of the recipes in the book.

Dish 23 – Lamb Meatballs in a Spicy Malabari Curry

Most of the dishes I’ve had at Indian restaurants have brighter colors. This one didn’t. I feared I had screwed up the recipe right up until the moment I took a bite. It was amazing. This coconut milk based curry has a little kick. This was an Indian dish that I had never had before. It was a simple recipe that worked.

Lamb Meatballs - Malabari Curry

Lamb Meatballs – Spicy Malabari Curry

Dish 34 – Baked Fish in a Spice Broth

I got a sweet deal on some cod, so I made this dish. Just like the previous recipe, it was a dish I had never had at an Indian recipe. It had less heat, but it took a boring piece of white fish and made it delicious.

Baked Fish in a Spice Broth

Baked Fish in a Spice Broth

Almost a Perfect Cookbook

The photos in the book are excellent. The directions are clearly written and as I’ve stated before, it takes a simplified approach to what can seem like a complicated process. My one compliant with 5 Spices, 50 Dishes: Simple Indian Recipes Using Five Common Spices is every recipe uses canola oil. Even a cracker like me knows Indians cook with butter, ghee and maybe coconut oil. Make that one switch and this book is great.

5-spices-50-dishes

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